Terms of sale
When you place an order with Southern Cross Fitness, you will receive an e-mail confirming receipt of your order. This email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us for the purchase of the goods will not be formed until your payment has been approved by us.
Once your order is placed, all details are considered final. Please make sure you check your ordered items and delivery address are correct as these cannot be changed after the order is printed or packed. If the shipping details you have provided are incorrect and you need your order redirected you will be charged with the redelivery fee.
All our website prices are shown including GST and are quoted in Australian Dollars (AUD). We reserve the right to change our pricing at any time without notice. While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as reasonably possible and give you the option of reconfirming your order at the correct price or cancelling it in accordance with ACCC guidelines. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund via the method of original payment.
Products out of stock
On occasions an item you purchase may display as being in stock when the item is out of stock. This can happen due to a range of factors. We keep a regular stock located at our offsite warehouse along with our shop stock, if the item is not in stock at our facilities the item can be in stock with one of our reputable wholesalers with distribution warehouses located around Australia. We endeavour to keep our stock counts regularly updated but due to the wide range of products we supply sometimes an incorrect stock count will be displayed. In this instance, we will endeavour to contact you with 2 options, to either place the whole order on backorder until all goods arrive or to send out the items in stock first followed by the items on backorder. If you choose to place your order on backorder we will keep you informed on the progress of your order as we receive updates from our suppliers and provide with an estimated arrival. If you choose to cancel your order due to products being out of stock you will be provided with a full refund or store credit to purchase any other goods at your discretion.
Southern Cross Fitness (SCF) Online Store and its affiliates attempt to be as accurate as possible. However, Southern Cross Fitness Store does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by SCF Online Store itself is not as described, your sole remedy is to return it in unused condition in it's original packaging for a refund of the purchase price. Please ensure you contact us for return authorisation before returning. Many of the images include benches, attachments, weights, barbells, props, people and other items that may NOT be included unless expressly implied otherwise. If you are not 100% sure about the contents of a specific package, please contact us prior to purchasing for confirmation.
DELIVERY TERMS & CONDITIONS
We offer free shipping to certain locations around Australia, Free shipping is excluded to WA,NT,SA,TAS & some regional locations. This is determined on the size of the order and the remoteness of the location. Once your order has been received one of our friendly staff will contact you with a freight quote. At this time, you will have the option to cancel your order and be entitled to a full refund if equipment has been paid for or agree to postage to finalise your order confirmation.
Items have a shipping cost unless the listing/item states it is Free Postage. Freight costs vary for each buyer depending on their post code/location.
Deliveries cannot be send to a post office box as we do not use Australia post.
Couriers can only deliver Mondays to Fridays, 9:00 am to 5:00 pm only.
Delivery charges are quotes as “curbside delivery” which means as close to your premises as practical for a truck and to the ground floor.
Larger items and pallets must have someone home to help unload. Due to WH&S regulations courier drivers cannot be forced into lifting items over 20kg.
It is your responsibility to advise us:
If someone be available to sign for delivery.
If there somewhere safe it can be left if no one is home? (e.g. around the back of the house)
If the address is a business address. If so we will require the information regarding the business hours and the name of the building.
If you say you will be home and miss the delivery, you will be required to pickup your delivery from the freight companies depot. Alternatively, we can arrange a re-delivery however this will incur a charge depending on the size of your order.
We cannot advise you the exact day and time delivery will occur however, we will email you the tracking details and the freight company contact details and they can provide you a better estimation of the time.
If you request that the freight company leave a card and return your order to depot in the instance that you are not home, you will be charged a fee if you request re-delivery.
RISK OF LOSS
All items purchased from SCF Online Store are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
WARRANTY, DAMAGED GOODS & MISSING PARTS
All deliveries must be checked for missing & damaged parts and a claim lodged within 5 days of receiving the items.
By visiting SCF Online Store, you agree that the laws of Australia, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and SCF Online Store or its affiliates.